R E T U R N S   P O L I C Y

At Finishes by Drew, we are committed to providing a five star service for your purchases. We want you to be happy with your purchase from us, so if you have questions about these return policies or about the item you are considering purchasing, please call Drew at Finishes by Drew at (702) 715-0090.

Finishes by Drew Returns Policy.
Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call Finishes by Drew right away.

Once your delivery is signed for and accepted, the following conditions apply:
• All Guitars, Neck and body builds will have a 20% Restocking Fee.
• You are responsible for the cost of return shipping and the product must be in the original packaging.
• The item must be in new condition; unused. Indications of use include, but are not limited to: Cracks, scratches, dirt, wear to fret board, strings and body, or damage to any hardware and electronics and missing items.
• All accessories included with the guitar  box must be returned. (Such as straps, cables, additional accessories.)
• Items canceled after the product has already shipped will be considered a return.
• Unfortunately, delivery service fees and action set ups are not refundable.

Return Process:

• All returns must acquire an RA (Return Authorization) from Finishes by Drew within 30 days of delivery acceptance.
• Once the RA has been issued from Finishes by Drew (this will arrive to you via email), ship the item back to the address noted on the RA within 14 days.
• Once the product is received it will be inspected for damage and signs of use. If item shows any signs of use, Finishes by Drew are not able to issue a refund. In the event your item is not returnable (i.e. signs of use) we will contact you and you can decide if you’d like it shipped back. You will be responsible for shipping fees to get the item back to you.
• Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment within 30 days.